123 Elm Street • Miami. FL 33183 • (305) 555,5555 • Andall@notmail.corn
Dynamic Business Leader • Technology Manager • Innovative Change Agent
HIGHLY EFFECTIVE IT PROGRAM MANAGEMENT
Adept at managing all aspects of information technology, Including ongoing business needs assessment., software development, and Implementation. Record of identifying opportunities, analyzing operations, and developing winning solutions. Possess broad technical knowledge base, including expertise in development of Web-based applications. Resourceful problem solver. Perform well in dynamic and multi-faceted setting.
ABC AUTO INSURANCE. Miami, FL
Third-larges auto insurance company in United States
Head Program, Manager / IT Director, Policy Administration Systems (20xx – Present): As Program Manager, direct teem of six project managers charged with delivery of enterprise-level projects. AE IT Director, lead organization of 100 IT professionals and eight managers to deliver technology products and services. Oversee quality assurance
and technical infrastructure teams. Develop testing strategy, including functional, non-functional, and automation
■ Supervised top IT consulting firm that supplied 40+ QA resources to test enterprise IT development projects.
■ Planned end successfully executed of $150 million policy administration system enhancement projects.
■ Designed plan and guided transition of quality assurance organization to centralized Testing Center of
Excellence model, which increased versatility or resources and enabled staffing for 25% more software development projects.
■ Integrated tasting resources from ten systems, aligning testing processes with industry standards and retooling skill
sets to meet industry skill model.
■ Guided formation of project management and systems analysis and development of Centers of Excellence.
IT Program Manager (20xx – 20xx): Directed technical team of 52 LAN/WAN Engineers, PC Systems Designers, Telecommunications Engineers, and PC Technicians providing Distributed Services Support to First Union Securities valued at more then $15 million. Managed the strategic client relationship for delivery, of equipment maintenance, planning, staging, end integration for over 400 retail offices end three HQ locations.
■ Reduced average deployment times for fully configured PC workstations, from 15 to seven days, resulting in
decreased production impacts and enhanced procedural control.
■ Achieved more then a 95% service level success rate for break/fix issues.
■ Completed all deployment projects on-time.
■ Directed service outsourcing project that migrated delivery from First Union in-house resources lo
outsourcing. Retained 95% of staff and completed transition with minimal impact to user productivity.
Bachelor of Science: Computer Information Systems, 20XX, XYZ University, Miami, FL
Software Applications: Microsoft Word, Excel, PowerPoint, and Access
Programming Languages: Smalltalk, C++, Joomla, JaveScript, HTML, ASP, PHP, Visual Basics,
Operating Systems: Microsoft Windows XPA/Vista and Mac OS X 10.5 Leopard